Board Email FAQ
What if my email inquiries to the Board receive no response?
Please be aware that email is not a fool-proof contact method. If you have sent an email and have not received a response in a reasonable amount of time, please send a follow-up and/or copy in another Officer of the Board to ensure delivery of the message occurred. We have experienced email delivery challenges related to the email forwarding service, differences in how some ISPs have implemented the server process framework, and spam filters. We apologize for any inconvenience.
Why doesn't my Board position email address (e.g. president@pmi-centraliowa.org) forward to the email address connected to my pmi-centraliowa.org User ID?
The email tied to your User ID is only used by the pmi-centraliowa.org website when it sends automated emails to you. The forwarding emails we use, such as president@pmi-centraliowa.org, are not connected to the website. They are administered through a separate email administration system.
If you want to change where those email addresses foward, contact the vp.operations@pmi-centraliowa.org with your new email address to have those changes made.
Why aren't emails that are sent to my Board position email address being delivered?
First, your forwarding email address needs to be setup in the email administration system, which is entirely different than the email address connected to your pmi-centraliowa.org email address. To confirm your email address is setup correctly, contact vp.operations@pmi-centraliowa.org.
Second, there could be a prior issue with your email account that you may have been unaware of or that was never experienced before. E.g. An issue with an mchsi.com email address had nothing to do with the pmi-centraliowa.org email forwarding. Emails were not being delivered and in some cases the sender was not even getting rejection notices.
We have had issues with Mediacom (mchsi) in particular. Mediacom implemented very stringent rules in their 'server process framework'. If the system sending the email to mchsi did not setup everything precisely according to server process framework guidelines, then mchsi would not attempt to deliver the emails, disregarding them as though they were spam. What happens behind the scenes is the sending system has to precisely configure its server with the domain. Mchsi reads this info behind the scenes and if this info does not match the FROM: email address domain in the message, then mchsi simply eliminates the message per the 'server process framework' guidelines.
Most companies and ISPs do not use such rigid rules even if they are using the 'server process framework'. The reason Mediacom does is they feel it is key to cutting down on spam from bogus email addresses. While this is laudable, it is frustrating when you don't get emails you need, and no one knows you didn't get it.
In some cases, this situation becomes more pronounced when our Board forwarding emails are involved because of the very nature of the forwarding and which email address Mediacom sees as the originating address. E.g. An ISP was delivering emails directly to the mchsi.com email address just fine; however when it was sent to the pmi-centraliowa.org email address and automatically fowarded to the mchsi.com email address, the emails would get eliminated as though they were spam.
Mediacom technical support will add the pmi-centraliowa.org domain to trusted email forwarding on an account by account basis, but an example of the rejected email is required. We have not experienced these issues when forwarding email to gmail accounts.
